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During the holidays more than any other time, shoppers rely on delivery services to bring important packages to their doorsteps safe and sound.

But a YouTube video gone viral shows that sometimes, packages aren’t exactly handled with care.

A security camera captured video of a FedEx employee delivering a computer monitor to a home with a front security gate. The delivery man tosses the box containing the electronic equipment over the gate and into the yard.

The person who posted the video said the monitor was broken when he opened it. And he also claims the monitor-toss was unnecessary — he was home at the time of delivery and could have easily retrieved the package if the delivery person had rung the bell.

The video of the delivery has been viewed more than 2.6 million times as of Wednesday morning.

FedEx is now facing some bad publicity just days before Christmas.

“The situation has now been resolved to the customer’s satisfaction and we are handling the employee according to our disciplinary policies,” FedEx said in a statement Wednesday, according to CNBC. “While we continue to be surprised about the behavior shown, we know this is an aberration, and is not reflective of the outstanding FedEx customer service that makes us proud around the world.”