VALDOSTA — Valdosta’s city council voted Thursday to approve a new vendor for the city’s human resources software, including payroll.

Council voted to approve the firm Paylocity to provide for the city’s digital HR needs.

Jennie Boyer, Valdosta’s director of human resources, said there were a number of problems with the current vendor, including customer support. She said calls to the vendor about problems are, as often as not, answered with “We don’t know why it did that.”

Boyer said there was a problem with payroll last week that wound up affecting an hourly employee’s pay. She said that, on average, three to five employees per pay period have a problem with their paycheck.

She also said that, under the current system, workers would have to come into the office to make many changes or updates to their HR data, but that with the new system they could do remotely.